Terms and Conditions
General Terms and Conditions (GTC) of Divai
1. Conclusion of contract These General Terms and Conditions (hereinafter referred to as "GTC") of Divai (hereinafter referred to as "Divai") apply to all orders and contracts between Divai and its customers (hereinafter referred to as "customers" or "you") in the online shop at [Divai website].
The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to order. By clicking the "Buy now" button, you place a binding order for the goods in the shopping cart. Confirmation of receipt of the order is sent immediately after the order has been sent. A binding contract is concluded upon receipt of the order confirmation.
2. Voluntary right of return / right of cancellation We grant you a voluntary return guarantee of a total of 10 days from receipt of the goods, with the exception of reduced items, cut or personalized fabrics and hygiene items, for which there is no right of return. The goods must be returned unused, undamaged and in the original packaging. Sending them within the deadline is sufficient to meet the deadline.
Before making a return, please contact our support team at info@divai.ch to check your return authorization. The return address will be sent to you by email.
3. Delivery Place of delivery: Delivery takes place domestically (Switzerland) and abroad (Germany).
Costs: For standard delivery we do not charge any shipping costs (including VAT).
Delivery times: Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Switzerland) within 5 days of receipt of payment. Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.
4. Prices and payment All prices are stated in Swiss francs (CHF) and include VAT. Shipping costs are displayed during the ordering process.
Accepted payment options:
- payment by credit card
- payment via PayPal
- payment via Twint
- Purchase on account
Further details on payment: When paying by credit card (without using a payment service provider), your credit card account will be debited when the contract is concluded.
The goods will be dispatched after receipt of payment.
5. Customs and import fees Our products are imported from Dubai to Switzerland. Customers are responsible for complying with import and customs regulations. Any customs duties and fees incurred are to be borne by the customer.
6. Warranty The statutory warranty for defects applies. In the event of defects, customers have the right to repair or replacement.
7. Exclusion of liability Divai is not liable for indirect damages, consequential damages or lost profits. Liability is limited to intent and gross negligence.
8. Data protection Our data protection regulations apply, which can be accessed at [Link to data protection declaration].
9. Force Majeure Divai shall not be liable for delays or failures caused by force majeure such as natural disasters, strikes or official orders.
10. Severability Clause Should any provision of these Terms and Conditions be invalid, the remainder of the Terms and Conditions shall remain unaffected.
11. Applicable law and place of jurisdiction Swiss law applies exclusively. The place of jurisdiction is the registered office of Divai in Switzerland.
If you have any questions, you can find our contact details in the imprint.
Last change: 22.02.2025 in Dübendorf